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Contact Petmate: We're Here to Help
Got Questions? We Want to Hear From You!
We're always standing by in case you have questions or need pointers on our products. Whether you need help choosing the right pet kennel or are looking for the perfect bed for your older cat, we're here to help!
Your feedback has been central to our improvement for the last fifty years. Please don't hesitate to share your thoughts, joys, stories, or concerns with us. If you're ever unsatisfied with a product, we'd like the chance to make it right.
Check out our FAQ page for inquiries about tracking orders, shipping, returns, and more. If you still have questions about your order, email us anytime.
Email Us
General Inquiries
consumerservices@petmate.com
Media Inquiries
media@petmate.com
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Contact Us
Our Customer Care Team is available Monday through Thursday, from 8am to 4:30 pm CST, Friday from 8am to 4pm CST.
Petmate
2300 E Randol Mill Rd
Arlington, TX 76011
Trusted By Families For Over 60 Years
Families everywhere trust us more than any other company to enhance the well-being of their pets at every step of their adventure.
